Terms of Service

Last updated: March 29, 2026

These Terms of Service ("Terms") govern your use of LogHQ ("Service"), operated by Ersoydan.net ("we", "us", "our"), operating as LogHQ. By creating an account or using the Service, you agree to these Terms.

1. Service Description

LogHQ is a security monitoring platform that analyzes nginx access logs for threat patterns. The Service consists of:

• A remote agent installed on your server(s) that reads nginx access logs
• A cloud dashboard that displays threat analytics in real time
• Alert notifications via browser, Telegram, and email
• Report generation with downloadable HTML exports

2. Account Registration

You must provide a valid email address and create a secure password. You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized access to your account.

3. Agent Software

The LogHQ agent is a Python script that runs on your server(s). By installing the agent, you acknowledge that:

• The agent only reads nginx access log files — it does not modify, delete, or create files on your server
• The agent runs as the www-data user via cron with no elevated privileges
• The agent sends only classified threat data (IP addresses, request paths, status codes, timestamps) to our API over HTTPS
• The agent does not access your application data, databases, user content, or any files other than nginx logs
• The agent source code is a single readable Python file you can inspect at any time
• Agent updates are SHA-256 verified before installation and can be disabled

4. Data Collection and Processing

The Service processes the following data from your nginx access logs:

• IP addresses of visitors matching threat patterns
• HTTP request paths, status codes, and user-agent strings from threat traffic only
• Email addresses found in attack request URLs (if present)
• Timestamps and server hostname

We do not collect or process your legitimate visitor traffic, page content, cookies, session data, or POST request bodies.

5. Plans and Billing

• Free plan: Limited to 1 server, 1 log source, and 7-day data retention. No alerts.
• Pro plan: Up to 5 servers, 10 log sources per server, 30-day retention, full alerts.
• Team plan: Up to 10 servers, 15 log sources per server, 60-day retention, up to 4 team members.

Paid plans are billed monthly through our payment partner Paddle.com. You may upgrade, downgrade, or cancel at any time from your account settings.

• Upgrades take effect immediately. You will be charged the prorated difference for the remainder of the billing period.
• Downgrades take effect at the end of the current billing period. You retain access to higher-tier features until then.
• Cancellation stops future billing. Your account remains active until the end of the paid period, then reverts to the Free plan.

6. Refund Policy

If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of any payment. No questions asked.

To request a refund, contact support@loghq.net or use the Paddle receipt link in your payment confirmation email. Refunds are processed through Paddle.com and returned to the original payment method within 5-10 business days.

7. Data Retention and Deletion

Threat data is retained according to your plan's retention period and automatically deleted afterward. Upon account deletion, all associated data (servers, threats, alerts, sessions) is permanently removed within 30 days.

8. Acceptable Use

You agree not to:

• Use the Service to monitor servers you do not own or have explicit authorization to monitor
• Share agent keys across servers to circumvent plan limits
• Attempt to reverse-engineer, modify, or interfere with the Service infrastructure
• Use the Service for any illegal purpose
• Resell access to the Service without our written consent

9. Service Availability

We aim for high availability but do not guarantee uninterrupted service. The Service is provided "as is" without warranties of any kind. We are not liable for damages resulting from service interruptions, data loss, or security incidents.

10. Limitation of Liability

LogHQ provides threat detection based on pattern matching of nginx access logs. We do not guarantee detection of all attacks, and we are not responsible for security breaches on your servers. The Service is a monitoring tool, not a firewall or intrusion prevention system.

In no event shall our total liability exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Termination

We may suspend or terminate your account for violations of these Terms or for non-payment. You may delete your account at any time through the dashboard settings. Upon termination, your agent will continue to run but will fail to connect — you should uninstall it by removing the cron entry and /opt/nginxsec directory.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or dashboard notification. Continued use after changes constitutes acceptance.

13. Contact

For questions about these Terms, contact us at support@loghq.net.